At Skinala, we value your satisfaction and want to ensure a smooth shopping experience. Please read our Return & Refund Policy carefully before making a purchase.
1. Eligibility for Returns
- Returns must be requested within 5–7 days of receiving your order.
- Items must be unused, in their original packaging, and in the same condition that you received them.
- Proof of purchase (order confirmation or receipt) is required.
2. Non-Returnable Items
- Opened or used skincare products
- Gift cards
- Clearance or final sale items
3. Damaged, Defective, or Wrong Item
If you receive a damaged, defective, or incorrect product, please contact us at support@skinala.us within 5 days of delivery. Provide:
- Your order number
- Description of the issue
- Clear photos showing the problem
We will arrange a replacement or refund at no additional cost to you in such cases.
4. Return Process
- Email support@skinala.us to request a return authorization.
- Once approved, ship the product to the return address we provide.
- Customers are responsible for return shipping costs unless the return is due to our error.
5. Refunds
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method (Stripe, PayPal, or card) within 5–10 business days.
- Shipping fees are non-refundable unless the return is due to our error.
6. Contact Us
If you have any questions regarding our Return & Refund Policy, please contact:
Skinala
Email: support@skinala.us
Website: https://skinala.us